- These general terms and conditions apply to both the delivery of services and the sale of goods by the sole proprietorship Paul Praet with company number 1011.682.284, located at Magdalenastraat 14, 2018 Antwerp under the name 3dnova (hereinafter: ‘3dnova’).
- The General Terms and Conditions are considered accepted by filling in the order form or by giving an order by the customer.
- In the absence of full payment by the customer within 14 calendar days (+ three working days if not via electronic means) after a free reminder in accordance with Book XIX WER and after the waiting period of 14 days has expired, compensation is due of:
- EUR 20 if the amount due is less than or equal to EUR 150;
- EUR 30 plus 10% of the amount due above EUR 150;
- EUR 65 plus 5% of the amount due above EUR 500, with a total limit of EUR 2,000.
- In the absence of full payment by the customer within 14 calendar days (+ three working days if not via electronic means after a free reminder in accordance with Book XIX WER and after the waiting period of 14 days has expired, the customer is automatically and without notice liable for interest at the legal interest rate for late payment in commercial transactions, see article 5, paragraph 2 of the law of 2 August 2002 on combating late payment in commercial transactions. This interest is calculated on the amount still to be paid.
- In case of dispute, the courts of the district of the registered office of 3dNova are competent, without prejudice to the application of article 624 of the Judicial Code.
- Complaints must be reported by the customer as soon as possible and in any case within 2 months of discovery.
- As long as delivered goods and services have not been fully paid, they remain the property of the supplier. Nevertheless, all risks linked to the sold goods and services pass to the buyer from the moment of delivery.
- If the customer does not fulfill his obligations in time, including payment obligations, we are entitled to stop further deliveries and services and to consider the agreement dissolved by operation of law and without notice. However, we will always first try to reach a regularization through notice of default with a reasonable recovery period.
- 3dnova provides a best-efforts obligation and is not liable for any compensation for damage directly or indirectly resulting from the services provided or goods sold, except in case of intent or gross negligence. In no event shall 3dnova be liable for any indirect or consequential damages, such as (without limitation) loss of income or profit, loss of production, loss of contracts, standstill costs, reputational damage, loss of data/files, or any third party claims. The total liability of 3dnova is in any case limited to the invoice value of the relevant order that gave rise to the damage.
- If a delivered item (print) or delivered result (scan/design) does not conform or shows a defect covered by the legal guarantee, 3dnova will provide replacement or repair. 3dnova is not obliged to repair/replace if the problem is (partly) the result of incorrect or improper use, normal wear and tear, unsuitable storage/maintenance, modifications by the customer/third parties, or use outside the specifications communicated by 3dnova.
The total liability of 3dnova is in any case limited to the invoice value of the relevant order that gave rise to the damage. 3dnova reserves the right to refuse any print order without giving reasons.