Frequently Asked Questions 3D printing

Frequently Asked Questions

If your question is not in the list, don’t hesitate to use the form to contact us.

How can I have something printed?

Steps:

  • You create your own design or you search for a design online.
  • You fill in the form (under print service).
  • We contact you as soon as possible to make sure we understand your request.
  • We provide you with a quote as soon as possible (usually within 12 hours, almost always within 24 hours).
  • If you agree, you accept the quote. If not, we can always modify the quote until it suits you.
  • We get to work. When your order is ready, we contact you and send an invoice with payment details.
  • After receiving payment, we deliver the result as soon as possible (or you pick it up)
How can I have something scanned?

Steps:

  • Send us some photos of the object to be scanned
  • We provide you with a quote as soon as possible.
  • After accepting the quote, we make an appointment to scan the object.
How can I have something designed?

Steps:

  • Send us a message with a description of your idea. Include some photos if applicable.
What material is used?
Our standard material is PLA. But we can also print in PETG, TPU, ABS, ASA, PAHT-CF etc.
How much does shipping cost?

In the Antwerp region:

  • Postal code 2018, Zurenborg district, Groen Kwartier: 0 euros
  • Postal code 2600 intra muros: 0 euros
  • Postal code 2000, 2018, 2060, 2140, 2600: 3 euros

Outside:

  • Shipping with BPost

From 50 euros, shipping is free in Belgium. From 75 euros for the Netherlands.

Are there any size limitations?
Our maximum print volume is 340x320x340 mm³. Larger objects are also possible by splitting them and carefully reassembling them afterwards.
Can I also pick up?
Certainly, but only by appointment.
My print is broken!
Contact us and we will look for a solution together.
How can I pay?
Preferably upon pickup with Payconiq or cash. Bank transfer is also possible.
Technical details

3D printing is a technically complex matter where much depends on the model and the application of the printed model.

The standard nozzle of the printer has a diameter of 0.4mm. This gives an indication of the accuracy. For larger ’engineering’ prints we sometimes use a 0.6mm nozzle. This is faster and therefore cheaper for the customer.

The layer height is 0.20mm by default for a 0.4mm nozzle, but we can go from 0.08mm to 0.28mm at a minimal extra cost on request. For the 0.6mm nozzle this goes from 0.2mm to 0.48mm. For complex objects we also use a variable layer height where the layer height varies. This is done to minimize the visual impact of the layers.

The infill percentage is 15%. This means that internal parts of the model are 15% filled (typically with a grid structure). This is good for most applications, but it is also possible to go for higher percentages (even up to 100% for full infill) for extra strength. This of course comes with a higher cost (more material and takes longer).

Don’t hesitate to contact us for further technical details.